Since we work together exclusively with specialised
optical businesses, there is unfortunately no possibility to handle
sales or repairs directly with you as the end consumer. Use our
store locator to find a Rodenstock optician partner close to you. He
will be happy to help you.
6 month satisfaction guarantee We guarantee
you problem-free acclimatisation to your RODENSTOCK lenses. If you
are not satisfied within the first 6 months, we will replace the
lenses with a different product from our company. It is possible to
upgrade to a higher-valued lens with the respective additional
payment. In the event of a guarantee claim, there is no entitlement
to compensation for the value.
guarantee We guarantee the function and durability of
your new lenses from RODENSTOCK. If your lenses have a quality
deficiency within 24 months after the purchase, you will receive
identical lenses from your optician as a replacement for free.
3-year quality guarantee Valid upon
the purchase of SoIitaire® Protect, SoIitaire® Protect Plus,
SoIitaire® Protect Sun 2 and Solitaire® Protect balance 2 lenses:
Above and beyond the 24-month quality guarantee, we grant an
additional 12-month guarantee on the coating for the premium
finishes SoIitaire® Protect, SoIitaire® Protect Plus, SoIitaire®
Protect Sun 2 and Solitaire® Protect Balance 2*.
*The guarantee and services may vary from
country to country. Your claims from the statutory
guarantee are unaffected. Spare parts for your RODENSTOCK glasses
will be available for several years after your purchase. In case of
damage, you can hand in your glasses for repair and that way
continue to use your lenses.
Mainly frames made of acetate and titanium are best suited
for people with nickel allergies. Both materials are hypoallergenic.
At the same time, all other materials used to make glasses comply
with the EU nickel directive. Rodenstock monitors compliance through
standardised quality checks.
In order to ensure a high level of wearing comfort even in
the long-term, the glasses must be adjusted to your head shape as
accurately as possible. Rodenstock's development is based
on more than 135 years of experience in how glasses fit. For that
reason, glasses from Rodenstock are delivered anatomically
pre-adjusted, and afterwards there are still numerous adjustment
possibilities in the area of the nose pads, hinges and end pieces so
that the optician can match the glasses individually to your head
shape. That way eyewear from Rodenstock becomes the perfect glasses.
We also offer security for progressive glasses wearers
when they are travelling. If your spectacles are damaged or lost
when travelling abroad, we will send you a spectacles emergency set
to your place of residence with far vision or near vision glasses
with your prescription. It is an immediate, free and exclusive
service from RODENSTOCK. When you are back at home, simply return
the emergency set to your optician.