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FAQ – questions and answers in connection with better vision with Rodenstock

Naturally, an optician is the best contact person for your questions when it comes to vision. However, for initial orientation and consulting, we have compiled answers for you to the most frequently asked questions about lenses and frames. Simply use our store locator to make direct contact to an optician close to you.
Questions and answers about Rodenstock

Simply use the optician search on our international website www.rodenstock.com to find a Rodenstock optician partner close to you.

6 month satisfaction guarantee
We guarantee you problem-free acclimatisation to your RODENSTOCK lenses. If you are not satisfied within the first 6 months, we will replace the lenses with a different product from our company. It is possible to upgrade to a higher-valued lens with the respective additional payment. In the event of a guarantee claim, there is no entitlement to compensation for the value.

2-year quality guarantee
We guarantee the function and durability of your new lenses from RODENSTOCK. If your lenses have a quality deficiency within 24 months after the purchase, you will receive identical lenses from your optician as a replacement for free.

3-year quality guarantee
Valid upon the purchase of SoIitaire® Protect, SoIitaire® Protect Plus, SoIitaire® Protect Sun 2 and Solitaire® Protect balance 2 lenses: Above and beyond the 24-month quality guarantee, we grant an additional 12-month guarantee on the coating for the premium finishes SoIitaire® Protect, SoIitaire® Protect Plus, SoIitaire® Protect Sun 2 and Solitaire® Protect Balance 2*.

*The guarantee and services may vary from country to country.
Your claims from the statutory guarantee are unaffected. Spare parts for your RODENSTOCK glasses will be available for several years after your purchase. In case of damage, you can hand in your glasses for repair and that way continue to use your lenses.

We also offer security for progressive glasses wearers when they are travelling. If your spectacles are damaged or lost when travelling abroad, we will send you a spectacles emergency set to your place of residence with far vision or near vision glasses with your prescription. It is an immediate, free and exclusive service from RODENSTOCK. When you are back at home, simply return the emergency set to your optician.

Questions and answers about frames

Please use the optician search function to find a Rodenstock partner optician near to you. They will assist you.

Since we work together exclusively with specialised optical businesses, there is unfortunately no possibility to handle sales or repairs directly with you as the end consumer. Use our store locator to find a Rodenstock optician partner close to you. He will be happy to help you.

We only communicate the prices for spare parts to our business partners, the opticians. Since a repair includes the labour and pricing of the optician, we are not able to influence the final price..

Your local optician will give you information on our recommended retail prices. Use our store locator to find a Rodenstock optician partner close to you. He will be happy to help you.

Mainly frames made of acetate and titanium are best suited for people with nickel allergies. Both materials are hypoallergenic. At the same time, all other materials used to make glasses comply with the EU nickel directive. Rodenstock monitors compliance through standardised quality checks.

The hinges of glasses may indeed seem to have an inconsiderable affect, but as the only moving part in the glasses it fulfils two important tasks: First of all it provides the connection between the front of the glasses and the sides. The higher the quality of the manufacturing of the spring, the more reliable and longer lasting the entire spectacles. Secondly, the glasses hinge is decisively responsible for wearing comfort. Only if it is designed to be flexible and durable at the same time, does it make it possible to adjust the glasses to fit your head perfectly. The premium hinges from Rodenstock guarantee all of these characteristics. They are tested extensively for permanently good hinge movement, high adjustability and maximum durability.

In order to ensure a high level of wearing comfort even in the long-term, the glasses must be adjusted to your head shape as accurately as possible. Rodenstock's development is based on more than 135 years of experience in how glasses fit. For that reason, glasses from Rodenstock are delivered anatomically pre-adjusted, and afterwards there are still numerous adjustment possibilities in the area of the nose pads, hinges and end pieces so that the optician can match the glasses individually to your head shape. That way eyewear from Rodenstock becomes the perfect glasses.